Also for your security, our site is totally secure on all pages where you may be asked for sensitive information. We use the latest, state-of-the-art 128-bit SSL encryption techniques to make it virtually impossible for anyone to access or intercept your private data. We are very proud of the fact that in over 6 years and hundreds of thousands of electronic transactions, we have never, ever had a single security issue! And you can rest assured that we are working hard every day to keep it that way!!

We are concerned about your total satisfaction – please don’t hesitate to let us know how we could make your shopping experience more safe, secure, or pleasant! Thank you very much for visiting our store!!!

SHIPPING CUT-OFF TIME is 1:30pm Central Time! Orders placed online after the cut-off time will ship the next business day. If you need an item urgently after the cut-off, we may be able to ship orders placed by phone until 3:30pm Central the same day.

STREET ADDRESS REQUIRED – We use only UPS for deliveries. Therefore, even though you may have to enter a PO Box address for the “Billing Info”, please provide a physical street address for the “Delivery Info”. Thanks!

RETURNS – A RETURN AUTHORIZATION NUMBER (RA) IS REQUIRED before you return any product, for any reason. This insures that your returned product is handled and processed correctly upon receipt. Call customer service at 1-888-255-2509 to obtain the RA. Be sure to have the RA number written somewhere on the OUTSIDE of the package.

Ultranebs is not responsible for any shipping costs associated with the return of a product (except when a product is defective on delivery). Please note that items returned for credit after 14 days from delivery are subject to restocking fees from 15%-100%. NO item may be returned for credit after 30 days from date of delivery.
Freight charges are always non-refundable, unless UltraNebs made an error in shipping. Refused packages are subject to freight BOTH directions. When returning items that UltraNebs shipped without charging you freight initially, please note that there will be a $5 charge deducted from credit for ground shipments and a $15 charge deducted from credit for air-freight deliveries.

NON-RETURNABLE MERCHANDISE – Due to sterility concerns, some products may NOT be returned if opened. These items are any products that would be assumed to be for single patient use, i.e.; tubing, masks, cannulas, filters, BPM arm cuffs, etc…

SATISFACTION GUARANTEE – UltraNebs is proud to offer a 100% Satisfaction Guarantee on many of the products we distribute. Please note that this Guarantee is not available on all products. Refer to the information page for the item you purchase to see if one is offered for that item. Note that freight charges are always non-refundable. Additionally, if the item was originally shipped by Ultranebs to you without freight charges, a deduction will be made from your refund for the original freight charge.

All sales are in US Dollars and all shipping charges are based solely on shipments within the USA. International orders MUST be placed by phone and have shipping costs calculated at the time of order. Items that we do ship internationally for you must be returned at customer expense to our facility for any warranty repair/replacement.